Soumya Goyal
Operations Manager || Marketing || Certified Business Analyst || Certified Agile Business Analyst || Domain: Banking | EV || Ex- HDFCBANK ||EX-YULUBIKES
- Role
- Operations Manager at HDFC Bank
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Soumya Goyal
Organized, top performer and goal-driven individual with more than one year of experience…
Experience
Operations Manager
Dec 2023 — Present · Indore, IN
Authorized and monitored daily branch transactions, ensuring 100% regulatory compliance and zero audit deviations.Delivered superior customer service by resolving queries with a 90%+ first-time resolution rate, directly enhancing customer satisfaction scores.Processed and verified documentation for 500+ new accounts, ensuring seamless onboarding and strict adherence to KYC/AML norms.Supervised and guided personal bankers, enabling error-free execution of 150+ daily transactions.Consistently contributed to business growth by cross-selling products (FDs, insurance, mutual funds, credit cards), generating over ₹50L+ in revenues and exceeding targets by ~20%.Played an active role in helping the branch secure a “Low Risk” audit rating through effective operational controls and reconciliations.
Education
ITM Group of Institutions
MBA - Master of Business Administration
2018 — 2020
Devi Ahilya Vishwavidyalaya
Bachelor of Business Administration - BBA
2015 — 2018
Skills
- Leadership
- Microsoft Word
- Management
- Powerpoint
- Microsoft Excel
- Research
- Photoshop
- Microsoft Office
- Sales
- Training
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