Soumya Chakraborty
Manager 1 at Dell Technologies
- Role
- Manager 1 at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Soumya Chakraborty
Experienced Technical Support Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Technical Support, ITIL, Incident Management, and Vendor Management. Strong information technology professional graduated from IEC UNIVERSITY. Experience in hiring for Technical support as Hiring manager.Managed teams in Out of warranty fee based technical support in Voice, chat and email. Led teams in Global English speaking support in Social media and Community support of Dell Technologies with significant improvements in KPI year over year.
Experience
Manager 1
Nov 2021 — Present · Gurugram, IN
Education
IEC UNIVERSITY
Bachelor of Arts - BA
Skills
- Service Delivery
- Technical Support
- Business Analysis
- Vendor Management
- Cloud Computing Foundation Certified by Exin
- Program Management
- Itil
- Team Management
- Networking
- Certified Business Quality Analyst
- Operating Systems
- Incident Management
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