Soumya Banerjee
Artificial Intelligence || Mechine Learning || NLP
- Role
- Senior Associate at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Soumya Banerjee
Problem solver, Innovetor, Quick learner.Seeking opportunity in your esteemed organization.
Experience
Senior Associate
Dec 2022 — Present · Kolkata, IN
Skills:•Salesforce Console •L2 Support B2C •People management •MS-Office suite • Escalation handling •Multitasking abilities • Quality assurance • Staff training/ development •Performance evaluations.Job description :•Prepared accurate documents with quality above 99% for customer and business needs.• Observed each employees individual strength and initiated mentoring program to improve areas of weakness.• Meeting the productivity and accurate SLA.• Trained and guided team members to maintain high productivity and performance metrics.• Provide strategic and operational recommendations for improvement across departments.• Reported issue to higher management with great detail.• Strong analytical and problem-solving skills to develop effective solutions for challenging situations.• Applied effective time management techniques to meet tight deadlines.• Worked flexible hours across night, weekend, and holiday shifts.• Organized and detailed oriented with a strong work ethic.• Passionate about learning and committed to continual improvement.• Worked well in a team setting, Providing support and guidance.• Adoptable and proficient in learning new concepts quickly and efficiently.
Education
University of Engineering and Management kolkata
Bachelor of Technology - BTech
2016 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.