Soumo Ghosh

About Soumo Ghosh

17+ years of Total experience in IT infrastructure & Service Delivery Management. Exposure over variety of roles (Service Delivery, Technical Lead, Datacenter Transformation & Transition Consolidation, Technical Support, Customer Service, Escalation Management and Partner Channel support). Experience in handling client stakeholders & use to control Financial CP Margin and Budget.• Experience in projects and operations by managing multiple teams. • Successfully played key responsible leadership role across various projects and operations• Extensive experience in infrastructure management. • Exposure to complex projects execution for few of the leading BFS customers in UK and US, Pharma and telecom companies.• Involved in Financial activities – Revenue leakage, resource fulfilment, forecasting, Invoicing, Financial CP Margin and BudgetKey Area of expertise • Service Delivery Management• IT Infrastructure Management• Data-Center Management• ITIL Process Implementations• Run Transition acceptanceAggressively focused on• Stakeholder Management• Transition / Delivery management• Operational Excellence• People Management• Technology Improvement Plan, Continuous service improvement, in other word focus on Cognizant best practices.

Experience

1. Sr Delivery Manager

   Cognizant

   Mar 2010 — Present · Pune, IN

   17+ years of Total experience in IT infrastructure & Service Delivery Management. Exposure over variety of roles (Service Delivery, Technical Lead, Datacenter Transformation & Transition Consolidation, Technical Support, Customer Service, Escalation Management and Partner Channel support). Experience in handling client stakeholders & use to control Financial CP Margin and Budget.• Experience in projects and operations by managing multiple teams. • Successfully played key responsible leadership role across various projects and operations• Extensive experience in infrastructure management. • Exposure to complex projects execution for few of the leading BFS customers in UK and US, Pharma and telecom companies.• Involved in Financial activities – Revenue leakage, resource fulfilment, forecasting, Invoicing, Financial CP Margin and BudgetKey Area of expertise • Service Delivery Management• IT Infrastructure Management• Data-Center Management• ITIL Process Implementations• Run Transition acceptanceAggressively focused on• Stakeholder Management• Transition / Delivery management• Operational Excellence• People Management• Technology Improvement Plan, Continuous service improvement, in other word focus on Cognizant best practices.

Education

• Christ The King College

  Bachelor of Commerce - BCom

  1982 — 1992