Soumitra Dutta

About Soumitra Dutta

More than 18 years of work experience in IT Industry encmpassing a wide range of skillset, roles and industry verticals- Strong expertise in Client facing and could handle escalation or high severity issueeffectively and efficiently- Very flexible with the work schedule and having a vast experience in the AMS O & MSupport Model- Strong expertise in 24X7 On-Call support format with a very tough SLA- Strong expertise in the Team Leading and could work as a Technical and FunctionalTeam Leader down the line- Strong expertise in the Offshore Support Model, Factory Model and Onsite coordination- Strong expertise in working with the Distributed Team- Excellent verbal and written communication skill in terms of horizontal, vertical andcross diagonal- Strong ability of presentation to the Management, Team members and Clients- Strong expertise in the Change Management following various steps of SDLC asapplicable- Proficient in dealing with the Client and analyzing and translating business requirementsto technical requirements- Strong UNIX / Linux skills, Object Oriented Programming and development knowledge- Experience in leading and managing Teams. Handled multiple roles - InfrastructureSpecialist, System Administrator, DS & P SPOC, Project Lead, BCP SPOC, Team Lead,Primary Support Member, Application Developer etc- Executed Software projects for Life Sciences, Electronics (Telecommunication) andTravel & Transportation industries- Excellent interpersonal skills, self-motivated, quick learner and Team player- Have experience in taking Organization and Project level Interviews.

Experience

1. People Manager

   IBM

   Apr 2022 — Present · Kolkata, IN

Education

• Birla Institute of Technology and Science, Pilani

  Master of Science - MS

• Symbiosis Centre for Distance Learning

  C-PGDBA (Corporate Post Graduation Diploma in Business Administration)

• Techno Main - Salt Lake

  Master of Computer Applications - MCA