Soumiti Acharjee
Client relations | Hospitality Administration/Management
- Role
- Relationship Manager at Upstep Academy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Soumiti Acharjee
Blending hospitality and administration into brand communication, to create…
Experience
Relationship Manager
Sep 2024 — Present · Mumbai, IN
Client Relationship Management-• Build and maintain strong relationships with both existing and potential clients.• Serve as the main point of contact, understanding client needs and offering customized solutions to enhance satisfaction and loyalty.• Continuously monitor client and coach feedback to improve service delivery and overall experience.Portfolio Management-• Manage a portfolio of clients, ensuring the highest level of service is delivered.• Regularly update client profiles and maintain accurate records.• Identify opportunities for cross-selling and upselling to maximize client value.Sales and Business Development-• Actively pursue new business opportunities and expand the client base through referrals and leads.• Work with the sales team to meet business targets and drive growth.• Deliver presentations to potential clients, showcasing company offerings.Client Retention and Growth-• Develop strategies to boost client retention and build long-term partnerships.• Track client satisfaction and address risks to relationships proactively.Reporting and Documentation-• Keep accurate records of client interactions and transactions in the CRM system.• Prepare reports on client activity, engagement, and feedback to management regularly. Market and Industry Knowledge- • Stay informed on market trends, industry developments, and competitors to provide clients with relevant and up-to-date information and to achieve better understanding about my role everyday.• Offer strategic advice to clients based on industry knowledge and trends.
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