Soumith Medameedi

About Soumith Medameedi

Hello Folks. it\'s a great pleasure to e-meet you. I\'m a Tier-3 Technical…

Experience

1. Technical Support Associate - Tier 3

   Accenture

   Jul 2023 — Present · Hyderabad, IN

   I\'m a Tier-3 Technical Support analyst with 2+ years of experience, I excel at troubleshooting and resolving complex technical issues. I also partner with PSM\'s to address bugs, provide feature feedback, and enhance product qualityKey attributes: As a Tier-3 Technical Support Associate, I specialize in resolving complex technical queries escalated by Tier-2 agents through consults and bug\'s. I collaborate closely with Product Support Managers (PSMs) for issue resolutions, feature feedback, and project recommendations. My role bridges frontline and advanced tech support, ensuring critical issues, bugs, escalations are addressed with precision and urgency. I handle high-priority escalations, including legal, executive, and internal concerns, along with reputational threats from platforms. These cases require both technical expertise and sound judgment to deliver timely exceptions and user-focused resolutions. Beyond day-to-day support, I work on new feature evaluations, device safety concerns (including RMA-related issues), and ad-hoc requests from both project and vendor managers. I also play a key role in troubleshooting incidents involving safety risks such as device explosions, helping shape policy and response protocols. I’m proud of my career growth: promoted from Tier-1 to Tier-2 within 11 months, and then to Tier-3 in just over a year. Each transition was driven by internal job postings and strong performance in advanced-level assessments. Quickly learn new technologies and understand technical details, including device specifications andsoftware functionalities. Dedicated to ongoing professional growth and staying current with industry trends and best practices.