Soumik Sinha
Process Manager at eClerx with expertise in client outreach and KYC.
- Role
- Process Manager at eClerx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Soumik Sinha
As a Senior Manager at eClerx, I bring over a decade of versatile industry experience…
Experience
Process Manager
Apr 2024 — Present · Mumbai, IN
Independently handle clients and client calls– establish self as a valued partner.• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation• Build domain expertise and lead from the front.• Help knowledge management endeavour by sharing process knowledge and best practices within the teams.Currently working from client location in Bank of America office and handling the Client Outreach Team (COS) for both IBK KYC Onboarding and Refresh (APAC/UK)- Team BAU includes close interaction with Bankers and Operations team to liaise with the requirements and consolidate the same to outreach client. Post which review the received documents and liaise with the teams to expedite the approval process- I handle the escalations and jump on calls with other teams if required. Manage team’s output to meet the deadlines and reporting
Education
Welingkar Institute of Management
PGDM, Marketing
2016 — 2018
Asutosh Memorial College
Bachelor's degree, Chemistry
2009 — 2012
Nava Nalanda High School, Kolkata
Higher Secondary, Science
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