Soumik Bala
Associate at FBSPL | Call Auditor Specialist | Quality Analyst | Team Management | Process Optimization | Lead Identification & CSR Training | Enhancing Customer Interactions & Sales Opportunities.
- Role
- Associate at FBSPL
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Soumik Bala
I am a motivated and adaptable professional who thrives in dynamic environments and…
Experience
Associate
May 2024 — Present · Udaipur, IN
Associate - Call Auditor | FBSPLAs a Call Auditor at FBSPL, I specialize in analyzing customer interactions to ensure quality, compliance, and efficiency. My role involves listening to and tagging calls to identify leads, assess service quality, and provide valuable insights that enhance customer interactions. I work closely with teams to support the training and development of Customer Service Representatives (CSRs), ensuring they meet performance standards and improve their engagement strategies. By evaluating call data, I contribute to optimizing processes, refining sales opportunities, and driving overall customer satisfaction
Education
Jaipur National University
Bachelor of Computer and Applications - BCA
2019 — 2022
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