Soumi Basu

About Soumi Basu

Senior IT leader having 24+ years of experience in leading organizations achieve their business goals of higher profitability and growth, by driving large-scale digital transformations, delivering business process improvements, and leading cross-functional teams. I have been leading organization level digital transformation and business process transformation programs in large contracts to optimize business operations, improve delivery efficiencies and enhance customer experience. I have developed and implemented talent acquisition and transformation strategies to build and transform talent skills as per market demands and latest technologies. My experience spans across implementation of ERP, CRM, HRO, customized IT solutions and telecom applications for both domestic and international customers, across multiple industries – telecommunication, manufacturing, hospitality, communication, retail, BFSI and US Human Resource Benefits domain. I hold PMP, CSM, SAFe® 5 Agilist, ITIL v3(F) and multiple RPA/automation related certifications. My Core Competencies are: Digital Transformation: Transformation Management, Business Transition, Process Improvement, Automation (RPA), Strategic Change Management, Lean/Six Sigma. Program & Delivery Management: Agile (Scrum) Delivery, Project Prioritization, Financial Management (Budgeting & PnL), Risk Management, Business Operations. Leadership & Strategy: Team Building, Cross-functional Collaboration, Coaching & Mentoring, Stakeholder Engagement, Client Relationship Management, Change Management. Process Excellence: Root Cause Analysis, Continuous Improvement, Metrics & KPI Development, Operational Efficiency, Lean/Six Sigma Tools. Technology: Analytics Tools, Automation Platforms, Cloud Technologies.

Experience

1. Head of Digital Service Transformation Program - Ba Cloud & Software Service, Sdu Bos

   Ericsson

   Jul 2023 — Present · Noida, IN

   Achieved 200% targeted efficiency in 2022 by implementing digital solutions, tools and processes.\\\\n\\\\n Enhanced business growth and generated delivery efficiency using digital service factory (DSF) delivery model in all project deliveries in this unit.

Education

• M.SC - Delhi University

  Master's degree

• MCA

  MCA

• Project Management Institute

  Project Management Professional (PMP)

  2010 — 2025

Skills

• Pre-Sales
• Performance Management
• Enterprise Resource Planning (Erp)
• Quality Assurance
• Cmmi Level 5
• Erp
• Itil
• Business Process Improvement
• Project Delivery
• Risk Management
• Pmo
• Project Planning
• Financial Management Experience
• IT Service Management
• Process Improvement
• Requirements Analysis
• Project Management
• Management
• Resource Management
• Strategic Planning
• Governance
• Stakeholder Management