Soumi B.
Product Management Director @ Salesforce | ISB | NIT-A | Agentic Loyalty
- Role
- Product Management Director at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Soumi B.
Director of Product | AI Platforms, GenAI & Enterprise SaaS | Building LLM-powered workflows, RAG & intelligent automationI’m a product leader building AI-native Loyalty enterprise platforms at scale. Currently leading agentic loyalty at Salesforce, I focus on transforming traditional SaaS workflows into intelligent, AI-driven systems — spanning recommendations, automation, and decisioning. My recent work has been centered around: • Applying Generative AI (LLMs) to enterprise workflows • Designing retrieval-augmented systems (RAG) for contextual intelligence • Building scalable platform capabilities for personalization and automation I’m particularly interested in how AI shifts products from tools → assistants → autonomous systems.
Experience
Product Management Director
Aug 2024 — Present · Bengaluru, IN
Next gen Agentic Loyalty: Pioneering the transition from rules-based loyalty automation to autonomous agentic ecosystemsRunning adoption programs for $70M ARR / 200+ customers
Education
Govt. Model Senior Secondary School
Schooling
2000 — 2008
Mnnit Allahabad
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Indian School of Business
Master of Business Administration - MBA, Information Technology, Marketing
2015 — 2016
Motilal Nehru National Institute Of Technology
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2008 — 2012
Indian School of Business
Postgraduate Degree
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