Soumen Ghosh

About Soumen Ghosh

Over two decades experience in Strategic leadership, AI Transformation, Global Delivery & Engineering Operations, Technology Program Management, Pre-Sales, Customer Success, Product Engineering, Agile DevOps, Cloud Engineering, Application Development and Consulting, leading engagements (Outcome based, Managed services, FP, T&M), helping customers in Digital Business Transformation in Retail, Hospitality, e-Commerce and HiTech- P&L ownership, Change Leadership, Practice development, Agile Evangelist- Strategic Planning, Account Management, Outcome-driven delivery- Leading global engineering teams, People Leadership, People Transformation- KPI driven delivery (Revenue, Gross Margin, CSAT, NPS, ESAT, Utilization, Retention)- Budgeting and forecasting, Cost optimization, Operations management- Extensive experience working with C-level executivesKey Achievements in recent past- Scaled a key account from 6M to 18M in 2 years by proactive solutioning, upselling and optimizing delivery costs- Gross margin improved from 15% to 45% in 6 months. CSAT from 70% to 92% with 100% Client retention rate- Ensured 100% SLA compliance and reduced project delivery time by 20% through process optimization- Led an initiative of AI-driven automation and DevOps practices, lowering 40% defects and 15% operational costs- Mentored and upskilled 100+ professionals, increasing team productivity by 30% through agile best practicesAt Aligned Automation, my leadership in Engineering Management is defined by a staunch commitment to delivering strategic programs with precision, fostering robust customer relationships, and ensuring continuous improvement across agile teams. My role encompasses a spectrum of responsibilities from end-to-end delivery to stakeholder engagement and strategic initiatives.The journey with Apexon and PwC prior to Aligned Automation honed my expertise in driving digital business transformation and application modernization within various domains. This experience has solidified my ability to lead with a democratic work culture that values trust, ownership, and inclusivity, alongside my adeptness in scaled agile frameworks and delivery excellence.Technology Expertise:Digital Transformation, Data, AI, Gen AI, Agentic AI, RAG, MLOps, Analytics, Data Visualization, Power BI, Customer Experience (CX), Application Modernization.Web & Mobile App Development, AEM, Drupal, Cloud Engineering, IOT, Agile DevOpsStrategic frameworks:PESTLE, Porter\'s 5-forces, SWOT, McKinsey\'s 7s, BCG, Balanced Scorecard, Blue Ocean Strategy, ERRC

Experience

1. Delivery Excellence Lead

   Aligned Automation

   Nov 2022 — Present · Pune, IN

   Driving strategic tech programs in a digital product engineering landscape (AI, Gen AI, Agentic AI, LLM, RAG framework, Big data Analytics, Cloud solutions, Adobe Marketing Cloud, AEM, Drupal), responsible for governance, strategic planning, technical oversight, delivery excellence, stakeholder engagement and engineering operation.Key focus areas: Change Leadership, Strategy, Balanced Scorecard (BSC), SWOT, Porter\'s 5-forces, PESTLE analysis, McKinsey\'s 7-s, BCG, Metrics driven delivery, Continuous improvement, Quality, Customer relationship, People leadership, People transformation, Talent management, Goal settings, Performance assessment.

Education

• S P Jain School of Global Management

  Master of Business Administration - MBA, Strategy & Entrepreneurship

• Indian Institute of Management, Calcutta

  Executive Program in Business Management

• IIEST, Shibpur

  BE, Electrical Engineering

Skills

• Agile Methodologies
• Scrum
• Test Management
• Requirements Analysis
• Sdlc
• Agile
• Program Management
• Project Management
• Agile Project Management
• Risk Management
• Client Relations
• Partner Management
• Vendor Management
• Account Management
• Testing
• Sql
• Hp Quality Center
• Test Planning
• Test Automation
• Hp Qtp
• Software Development
• Manual Testing
• Hp Quicktest Professional (Qtp)
• Software Development Life Cycle (Sdlc)
• Program Delivery Management
• People Management
• Scrum Management
• Jira
• Microsoft Project
• Financial Forecasting