Soumendra S
Key Account Manager-IKEA
- Role
- Key Account Manager at IKEA
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Key Account Manager
Jun 2024 — Present · Kolkata, IN
Responsible for driving the business for large accounts in defined customer segment or geographic territory (Kolkata and North East), to create and sustain long-term profitable relations with customers to enable extraordinary growth. Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals. Analyse the local market, business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience. Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders. Build long-lasting relationships with local business community and actively spread awareness of IKEA as a brand and partner for business in the local market. Present and sell larger projects to the stakeholder/management groups. Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance. Secure knowledge of the IKEA product range and services, business-approved range, volume commitments, local market conditions and local store and online competitors. Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader),Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF & RD), Digital, Sustainability. Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion. Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues. Responsible to lead after sales care for key account deals follow up with help and information to secure long-term business relationships and excellent customer experience.
Education
London School of Commerce, London, United Kingdom
Master of Business Administration - MBA, International Business
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