Soumendra Bobby Jena

About Soumendra Bobby Jena

Maximizing operational efficiency to enable high performance, resource optimization and sustainable growth is my forte, involving development and execution of transparent frameworks and winning strategies for excellence in operations management, quality, project management, vendor management and customer service delivery. What you would find interesting about my profile is the experience in the global education services and products sector, featuring strategic guidance for transformational change, innovation in cost management, and business development in international markets. My credentials, business acumen and leadership background more than fulfill expectations from the position of Head Technical Operations at NIIT Limited, as evidenced by the success in establishing new profit centers in multiple countries, developing teams, processes and SOPs, building alliances and optimizing customer value and experience. Encyclopædia Britannica: Diversified risk and improved product quality by expanding the vendor base, and secured 25% optimization Y-o-Y across multiple KPIs NIIT Limited: Enhanced operations and developed business for the International Education Business (IEB) division, covering 156 centers across 32 countries; built alliances with international universities, reduced revenue leakage and achieved average rating of 90% across several parameters including quality and CSAT NIIT Limited: Established new centres in Kazakhstan, Iran, Nigeria, Ghana, Vietnam, South Africa, and Mexico, in addition to initiating the K12 curriculum across 100+ schools in Africa for the NIIT@Schools program

Experience

1. Chief Operating Officer

   Arclight Global Ltd

   Jan 2024 — Present · Bengaluru, IN

Education

• Indian Institute of Management, Calcutta

  Sr Managetment Prog

  2006 — 2007