Soumen Ghosh
\"Storyteller | Heritage Walk host| Sales Enthusiast | Customer Success Manager at Zaggle | Leading with Passion in Fintech & Corporate Engagements\"
- Role
- Customer Success Manager at Zaggle
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Soumen Ghosh
Experienced sales advisor, currently working as a key account manager at Zaggle. A…
Experience
Customer Success Manager
May 2024 — Present · Mumbai, IN
Pivotal role in ensuring our clients achieve their desired outcomes through our tax saving product (SAVE) and expense management solutions.>Strong understanding of financial and tax regulations, especially related to employee benefits and expense management.>Lead the onboarding process for new clients, ensuring they are set up for success with our platform.>Provide training and support to clients to ensure they understand how to use our tools effectively.>Work closely with the product and development teams to ensure customer needs are met.>Monitor client usage and performance metrics to ensure they are achieving their business goals.>Identify opportunities for clients to maximize the value of our platform through additional features or services.>Contribute to the development and refinement of customer success processes and strategies at Zaggle.
Education
JAI HIND COLLEGE, MUMBAI
Bachelor of Science - BS, Chemistry
2015 — 2018
Indian Institute of Technology, Roorkee
Executive Post Graduate Certification in Data Analytics
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