Soumaya Jerbi
Sr. BPC | ServiceNow ArchX | 3X Mainline Servicenow Certifications | ECBA | Scrum Master
- Role
- Bombardier - Process Optimization & Delivery Lead at Engage Esm, An Atos Business
- Location
- Birmingham, MI, US
- LinkedIn followers
- 500 followers
About Soumaya Jerbi
Senior ServiceNow Consultant with over 6 years of experience delivering impactful IT service management solutions for global organizations. I specialize in leading end-to-end ServiceNow implementations, from initial requirements gathering to deployment and ongoing support. Known for my ability to simplify complex processes, build strong stakeholder relationships, and drive user adoption through training and communication. My work has consistently improved IT service frameworks, operational efficiency, and business outcomes. Trilingual, I bring a multicultural perspective and the ability to collaborate seamlessly across diverse teams
Experience
Bombardier - Process Optimization & Delivery Lead
Oct 2024 — Present · US
Delivered process improvements for workflows, enhancing visibility and accuracy.Gathered requirements, led workshops, and turned feedback into clear user stories.Supported design of a new Change model and optimized notifications/on-call scheduling.Coordinated UAT and cross-team testing to ensure smooth go-live.Known for structured delivery, proactive risk spotting, and strong collaboration across teams.
Education
Institut National des Sciences appliquées de Tunis
Biology industrial engineer, Biotechnologie
2005 — 2011
Pierre and Marie Curie University
PhD - Biochemistry and Molecular Biology, Protéomique struturale et fonctionnelle
2011 — 2015
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