Soumava Das Gupta

About Soumava Das Gupta

I lead large-scale global transitions & PMO for BPO / KPO and GCC — from deal close through stabilization — across Finance, Operations, CX, and Shared Services.With 20+ years of experience, I’ve delivered $300M+ in transition programs, managing FTE migrations across 35+ countries in the US, Europe, LATAM, and APAC. I partner directly with CXO and senior leadership to translate commercial intent into predictable, compliant, and scalable operating models.Currently, I head APAC Operations Transition & Transformation at IBM Consulting, overseeing multi-country, multi-tower transitions for Fortune 500 clients and embedding technology- and AI-enabled governance to reduce risk and improve outcomes.Previously, I led FTE transitions at Genpact as AVP, served as interim portfolio head for Manufacturing & Hi-Tech, executed crisis-scale migrations at Uber, and built healthcare GBS operations at Optum.Known for execution with commercial accountability, 0→1 GCC build-outs, and first-time-right stabilization.What differentiates my approach is execution with commercial accountability — blending transition rigor with consulting judgment, cultural intelligence, and technology leverage to deliver first-time-right stabilization and long-term value creation.I work best in environments that value: Large-scale complexity Senior stakeholder ownership Transformation with accountability Global delivery with local nuanceGlobal Transitions | GCC Leadership | CFO Advisory | Large-Scale BPO/KPO | Deal-to-Delivery | PMO | AI-Enabled Transformation | Multi-Country Operations | Change Management | Shared Services | Fortune 500 Clients

Experience

1. Vice President (Gm) - Transition & Transformation

   IBM

   Nov 2023 — Present · Hyderabad, IN

   Lead APAC global transitions, BPO/KPO transformations, and GCC build-outs for IBM clients, covering multi-country, multi-tower programs across Finance, Operations, and Shared Services.Brought into IBM as part of its post-COVID transformation mandate to rebuild and modernize the global transition function. I lead multi- country programs across APAC delivery hubs, guiding transition managers worldwide and embedding consulting-led, AI-enabled operating models for Fortune 500 clients.Growth & Scale Leadership Drive global transition forecasting, multi-track program planning, and cross-border stakeholder alignment. Oversee end-to-end execution from design-to-transition handoff to steady-state governance, risk mitigation, and CXO-level reporting.Digital Transformation & Innovation Champion a consulting-first approach, moving beyond cookie-cutter playbooks to create tailored transition journeys. Rolled out WatsonX pilots across 30+ accounts, transforming client knowledge access. Provided oversight for Salesforce Service Cloud and ServiceNow implementations, bridging business and IT teamsClient Impact Built F&A delivery hubs from scratch across 35+ countries, scaling operations and partnering with CFOs on complex change programs. Designed and led a 600+ FTE omnichannel sales & marketing transition for a US retail major. Delivered transitions in telecom, education, and retail, embedding IBM’s GenAI innovations into delivery models

Education

• Sikkim Manipal University, Gangtok

  MSc, Bioinformatics

  2002 — 2004

• Indian Institute of Management, Lucknow

  Executive Program in Business Management, Business, Management, Marketing, and Related Support Services

• University of Calcutta

  Bsc, Zoology

  1998 — 2001

• Sikkim Manipal University, Gangtok

  MBA, Marketing & Systems

  2006 — 2008