Soumallya H.
IT Service Management leader with 18+ years of experience delivering stable, scalable IT services across global enterprise environments.Specialist in ITIL, SIAM, multi-vendor governance, and major incident leadership.
- Role
- Senior IT Service Manager at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Soumallya H.
I am an IT Service Manager with 18+ years of experience supporting global enterprise environments, currently working with The Economist Group. My work focuses on service stability, incident and problem governance, vendor coordination, and strengthening ITIL-aligned processes across complex operational landscapes.I’ve led cross-functional teams, managed major incidents, improved service performance, and delivered consistent outcomes across global stakeholders. My approach is steady, structured, and collaborative, with a strong focus on communication and building trust with teams and business partnersI have hands-on experience with SIAM frameworks, multi-vendor governance, and ServiceNow-led process improvements. I enjoy creating clarity in fast-moving situations and helping teams deliver reliable, customer-focused IT services.I am open to meaningful opportunities where I can contribute to service excellence, continual improvement, and strong operational delivery.
Experience
Senior IT Service Manager
Feb 2026 — Present · Bengaluru, IN
Education
University of Calcutta
Bachelor of Commerce - BCom, Business/Commerce, General
2005 — 2008
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Executive MBA, Business Administration, Management and Operations
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