Soumali Mitra

Head of Onboarding Offboarding(Sr Service Delivery Manager) @Multiplier

Kolkata, WB, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Head of Onboarding Offboarding(Sr Service Delivery Manager) @Multiplier

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From building processes from scratch to leading Global EOR Operations Driving end-to-end Employer of Record (EOR) operations, leading Global Onboarding & Offboarding while enabling seamless workforce expansion across borders. Operating at the core of Global Mobility, HRO, and distributed workforce management, with a strong focus on scalability, compliance, and operational excellence. Key Responsibilities & Impact: • Leading global EOR onboarding & offboarding lifecycle across multiple countries, ensuring compliance with local labor laws, contracts, and statutory requirements • Driving scalable EOR operations by standardizing processes across regions while adapting to country-specific nuances • Building and optimizing 0→1 operational frameworks for onboarding, offboarding, and employee lifecycle management in high-growth EOR environments • Spearheading process transformation initiatives, leveraging automation and system integrations to improve turnaround time and accuracy • Enabling Global Mobility operations within EOR structures, supporting cross-border hiring, relocations, and policy alignment • Managing HRO delivery models, ensuring seamless coordination between internal teams, partners, and clients for efficient service delivery • Partnering with Legal, Payroll, Compliance, and Product teams to strengthen EOR infrastructure and mitigate risks • Driving client and employee experience excellence by reducing friction in onboarding journeys and ensuring smooth exits

EDUCATION

2009 — 2011

EIILM

MBA, HR/Marketing

2005 — 2008

University of Calcutta

BSc;Hons;, Chemistry;

N/A

EIILM University

Master of Business Administration - MBA, Human Resources Management and Services

1991 — 2005

South Point High School

Higher Secondary, Pure Science

2001 — 2003

South Point High School

Secondary, General

SKILLS

SourcingIT RecruitmentExecutive SearchCv ScreeningEmployee RelationsSoftware DocumentationBenefits NegotiationTalent AcquisitionMisEmployee EngagementHealthcareRecruitmentsHR ConsultingPersonnel ManagementInternet RecruitingScreeningBankingPerformance AppraisalHuman ResourcesPayrollPerformance ManagementTechnical RecruitingProfile SourcingSoft SkillsBpoResume WritingRecruitingScreening Resumes

ABOUT SOUMALI MITRA

I lead global EOR operations, enabling companies to scale teams across borders with speed, compliance, and operational efficiency.At Multiplier, I have built and scaled onboarding and offboarding functions from the ground up, managing multi-country employee lifecycles across diverse regulatory environments.My work sits at the intersection of global mobility, compliance, and operational transformation—ensuring seamless workforce expansion while minimizing risk.Key strengths:• Scaling EOR operations across regions• Global onboarding & employee lifecycle management• Multi-country compliance & documentation frameworks• Process transformation and automation-led efficiency• Cross-functional leadership across Legal, Payroll, HR & ProductI am particularly passionate about building 0→1 operational frameworks and transforming them into scalable, high-impact systems.Currently open to leadership roles in EOR, global operations, onboarding, and mobility.

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