Soumali Mitra
Head of Onboarding Offboarding(Sr Service Delivery Manager) @Multiplier
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WORK HISTORY
Head of Onboarding Offboarding(Sr Service Delivery Manager) @Multiplier
From building processes from scratch to leading Global EOR Operations Driving end-to-end Employer of Record (EOR) operations, leading Global Onboarding & Offboarding while enabling seamless workforce expansion across borders. Operating at the core of Global Mobility, HRO, and distributed workforce management, with a strong focus on scalability, compliance, and operational excellence. Key Responsibilities & Impact: • Leading global EOR onboarding & offboarding lifecycle across multiple countries, ensuring compliance with local labor laws, contracts, and statutory requirements • Driving scalable EOR operations by standardizing processes across regions while adapting to country-specific nuances • Building and optimizing 0→1 operational frameworks for onboarding, offboarding, and employee lifecycle management in high-growth EOR environments • Spearheading process transformation initiatives, leveraging automation and system integrations to improve turnaround time and accuracy • Enabling Global Mobility operations within EOR structures, supporting cross-border hiring, relocations, and policy alignment • Managing HRO delivery models, ensuring seamless coordination between internal teams, partners, and clients for efficient service delivery • Partnering with Legal, Payroll, Compliance, and Product teams to strengthen EOR infrastructure and mitigate risks • Driving client and employee experience excellence by reducing friction in onboarding journeys and ensuring smooth exits
EDUCATION
EIILM
MBA, HR/Marketing
University of Calcutta
BSc;Hons;, Chemistry;
EIILM University
Master of Business Administration - MBA, Human Resources Management and Services
South Point High School
Higher Secondary, Pure Science
South Point High School
Secondary, General
SKILLS
ABOUT SOUMALI MITRA
I lead global EOR operations, enabling companies to scale teams across borders with speed, compliance, and operational efficiency.At Multiplier, I have built and scaled onboarding and offboarding functions from the ground up, managing multi-country employee lifecycles across diverse regulatory environments.My work sits at the intersection of global mobility, compliance, and operational transformation—ensuring seamless workforce expansion while minimizing risk.Key strengths:• Scaling EOR operations across regions• Global onboarding & employee lifecycle management• Multi-country compliance & documentation frameworks• Process transformation and automation-led efficiency• Cross-functional leadership across Legal, Payroll, HR & ProductI am particularly passionate about building 0→1 operational frameworks and transforming them into scalable, high-impact systems.Currently open to leadership roles in EOR, global operations, onboarding, and mobility.
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