Soujanya Mohan
Sr Director- Solutions at WNS Global Services
- Role
- Sr Director Solutions at WNS
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Soujanya Mohan
PROFESSIONAL EXPERIENCE: Approx. 20 years +. Speciality * BPO and KPO…
Experience
Sr Director Solutions
Apr 2023 — Present · Mumbai, IN
Education
Indira Gandhi National Open University
Ph.D
2010 — 2011
Nazareth Academy
higher Secondary
JNIBM, MBA, Ujjain
MBA
1998 — 2000
Skills
- Management
- Team Building
- Crm
- Business Development
- Call Centers
- Bpo
- Workforce Management
- Customer Experience
- Telecommunications
- Vendor Management
- Customer Relationship Management (Crm)
- Process Management
- Call Center
- Operations Management
- Sla
- Outsourcing
- Leadership
- Inbound Marketing
- Pricing Strategy
- Service Delivery
- Contact Centers
- Pre-Sales
- Team Management
- Offshoring
- Transition Management
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