Soujanya S.
System Engineer (Prisma SD-WAN TAC) || Former Software Developer Intern at Virtusa || Oracle Certified Java Associate SE8 Programmer || B.Tech Electronics and Communication AEC\'23 ||
- Role
- System Engineer at iOPEX Technologies
- Location
- Asansol, WB, IN
- LinkedIn followers
- 500 followers
About Soujanya S.
I’m a Technical Support Engineer specializing in Prisma SD-WAN, focused on delivering secure, reliable, and high-performing network solutions. I help customers troubleshoot, and optimize their SD-WAN environments, ensuring seamless connectivity and exceptional user experience. Passionate about networking, security, and cloud technologies, I enjoy solving complex challenges and continuously learning in the evolving world of SASE and cloud networking.
Experience
System Engineer
Aug 2025 — Present · Bengaluru, IN
Providing advanced technical support for Prisma SD-WAN customers, troubleshooting complex networking issues (routing, QoS, app steering, ION devices, integrations), and driving root-cause analysis. Collaborating with engineering on escalations, ensuring seamless upgrades/migrations, and delivering high customer satisfaction through clear communication and best practices.
Education
DAV Public School Asansol
(All India Senior School Certificate Examination, Science
2017 — 2019
DAV Public School Asansol
Secondary School Certificate
2006 — 2017
Asansol Engineering College - India
Bachelor of Technology - BTech, Electronics and Communications Engineering
2019 — 2023
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