Sougata Bhattacharya

About Sougata Bhattacharya

Over the past 25 years, I’ve led enterprise-scale transformations across geographies and industries — from Saudi Arabia to the EU — driving operational excellence, digital adoption, and measurable business value for global clients in airlines, oil & gas, and pharmaceuticals.As Head – Quality, Governance & Audits (Enterprise Cognitive Business Operations) at Tata Consultancy Services, I help organizations move beyond process compliance into intelligent, data-driven ecosystems that scale sustainably. I build frameworks that govern how AI and Agentic AI are deployed — ensuring transparency, accountability, and responsibility as a part of the governance board overseeing all AI use cases within my business unit.My career has been defined by scale and longevity: architecting a digital process-management ecosystem that scaled more than 20X from supporting 3,500 FTEs and remains the operational backbone of TCS BPS even today after 16 years. I’ve led international certifications for ISO and CMMI standards, and contributed to defining the global ISO 30105 standard in collaboration with contributors from nations — cementing best practices for the BPS industry worldwide.Beyond certifications and frameworks, my focus has always been on creating systems that think, scale, and endure — blending analytical precision with pragmatic execution. Colleagues know me as a strategist who translates complexity into clarity and builds teams that deliver impact at scale.Currently exploring next-generation opportunities at the intersection of AI, data, and scalable enterprise operations.Editor for ISO/IEC 30105Certified / Expertise with ISO 9001, ISO ISO 27001, ISO 3300X family, COPC, e-SCM, CMMi SVC, Lean Six Sigma, SOX, MBQNA.

Experience

1. AVP - Head Governance and Quality Management System

   Tata Consultancy Services

   Oct 2023 — Present · Indore, IN

   Head Governance and Quality Management System for ECBO (BPS+ITIS)Site Head Indore for ECBOAuthorizer for Gen AI project golives

Education

• Indian Institute of Technology, Kharagpur

  Short Term Course, Java

  2000 — 2000

• IHM

  DHMCT, Hotel Management

  1997 — 2000

• Hijli High School

  Madhyamik, General

  1990 — 1994

• Kendriya Vidyalaya

  12th, Sc

  1994 — 1996

Skills

• Offshore Project Management
• Change Management
• Iso Standards
• Sox
• Outsourcing
• Sas70
• Offshoring
• Management
• Black Belt
• Customer Relationship Management (Crm)
• Business Process
• Business Process Re-Engineering
• Team Leadership
• Training
• Operational Excellence
• Leadership
• Cmmi
• Program Management
• Pre-Sales
• Bpo
• Quality Assurance
• Strategic Planning
• Transition Management
• Copc
• Crm
• Project Management
• Process Excellence
• Mis
• Business Planning
• Operations Management
• Business Process Outsourcing (Bpo)
• People Management
• Requirements Analysis
• Team Management
• Green Belt
• Integration
• Business Development
• Process Improvement
• Operational Streamlining
• Vendor Management