Soufiane Elmarouri
Senior Customer Success Manager @EZRA
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Senior Customer Success Manager @EZRA
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Toronto, ON, CA
EDUCATION
2013 — 2013
University of Toronto
Engineering Equivalency Program, Mechanical Engineering
2005 — 2008
National School of Electrical and Mechanical Engineering
Bachelor's degree, Mechanical Engineering
SKILLS
Start-Ups5 WhyOperations ManagementProcess ImprovementSales5sManufacturingLean ManufacturingIshikawaBusiness DevelopmentFmeaApqpMarketing8d Problem SolvingEngineeringPpapProject ManagementCustomer AcquisitionAccount Management
ABOUT SOUFIANE ELMAROURI
Senior Customer Success Manager with an engineering background and 15+ years ofexperience in SaaS, startups, and enterprise accounts.Proven in driving customer retention, increasing NRR and building scalable processes.Skilled in leveraging AI-powered tools and data-driven insights to deliver measurable business impact.
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