Jim Valentine
Director, Customer Engineering, Applied Ai Automation & Orchestration @Wand AI
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WORK HISTORY
Director, Customer Engineering, Applied Ai Automation & Orchestration @Wand AI
Wand.ai builds an operating system for the hybrid workforce: coordinated, specialized agents with an always-on governance layer that plan, execute, and escalate only when needed—scaling from process to full division automation, deployable as SaaS, VPC, or on-prem.As the Director of Customer Engineering, I ship governable automations that cut manual effort 50–90%, compress time-to-value to days, and boost SLA consistency. I run a CE motion with clear roles, stage gates, and KPIs (latency, accuracy, cost per task, deflection, CSAT)—plus a “PoC factory” that raises win rate and turns pilots into repeatable deployments. We align stakeholders early, instrument evals/guardrails and observability, and turn customer feedback + usage telemetry into roadmap bets and enablement kits. Tech & tooling: multi-agent orchestration; RAG + vector search; tool/function calling; CI/CD for prompts/agents; secure VPC/on-prem; integrations; multimodal (vision, language, audio/ASR).
EDUCATION
Michigan State University
B.S., Dual EE/CSE (Electrical Engineering / Computer Science & Engineering)
ABOUT JIM VALENTINE
I build AI products companies run on, and the organizations that ship them. For 20…
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