Sorna Durga

About Sorna Durga

Results-driven Operations Manager with 12+ years of experience in hospitality, facility management, and food & beverage operations, poised to excel as an Assistant General Manager of Operations. Proven success in optimizing service quality, managing large teams, reducing operational costs, and maintaining health and safety compliance. Adept at enhancing customer experiences, driving innovation, and achieving organizational goals through strategic planning and team leadership.CORE COMPETENCIESFacility & Operations Management, Food & Beverage Operations, Budgeting & Cost Optimization, Client & Vendor Relations, SLA & KPI Delivery, Health, Safety & Compliance, Team Building & Staff Training, Customer Service Excellence, Process Improvement, Sustainability InitiativesI am ambitious, determined, dedicated and confident, I like working in a team with people of different background which gives me the ability to work effectively under pressure. The more I learn, the better prepared I become. My goal is to develop in a professional business environment that allows me to progress and challenge myself. To be responsible for the management and to improve my own performance as well as contributing for the success and growth of the company

Experience

1. Facilities Manager

   JLL

   Sep 2025 — Present · Chennai, IN

   I am a dedicated Facility Management professional with a unique background in hospitality and maritime operations, bringing a strong foundation in service excellence, safety, and operational discipline into corporate and commercial environments. Having worked as a hotelier and served as a seafarer, I offer a distinctive blend of customer-focused service, technical awareness, and crisis-ready leadership.Currently working as a Facility Manager, I specialize in managing integrated facility operations, vendor coordination, safety compliance, preventive maintenance, and service quality improvement. I am known for building efficient systems, developing reliable teams, and creating safe, well-maintained environments that support business continuity and occupant satisfaction.My hospitality experience shaped my commitment to service standards and guest satisfaction, while my maritime career strengthened my adaptability, accountability, and ability to perform under pressure. Together, they enable me to lead with precision, resilience, and professionalism.I thrive in dynamic environments and enjoy transforming challenges into structured, sustainable solutions through teamwork and strategy. I am always keen to learn, grow, and contribute to organizations that value excellence, safety, and operational integrity.

Education

• SRMIST, Kattankulathur, Chennai ,Tamil Nadu

  Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services

• Collège de Paris

  Master of Science - MS, Business Administration and Management, General

  2017 — 2018

Skills

• Inventory Management
• Sales
• Customer Satisfaction
• Banquet Operations
• Event Planning
• Hospitality
• Hospitality Industry
• Guest Service Management
• Hospitality Management
• Food
• Banquets
• Micros
• Social Media
• Root Cause Analysis
• Resorts
• Pre-Opening
• Food & Beverage
• Customer Service
• Hotels
• Catering
• Hotel Management
• Event Management