Soren Sonstein

Results-Focused: Customer-Centric Technical Support Specialist | Driving Product Adoption & Resolution at ClickUp

Role: Technical Support Specialist at ClickUp
Location: Oceanside, CA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Soren Sonstein

At Sound®, we\'ve honed a deep expertise in X-ray imaging and customer support, utilizing tools like the Microsoft Office 365 suite Salesforce, Teamviewer and more to enhance service delivery. My role as a Customer Support Engineer has empowered me to leverage these competencies, ensuring excellence in medical modality configurations and client resolutions. Previously, as a Webmaster at Battlelab, our team pioneered the revitalization of the e-commerce platform, driving improved conversion rates through innovative design and cutting-edge technologies. The focus on e-commerce efficiencies, particularly in inventory management, has been integral to streamlining operations and boosting customer satisfaction.

Experience

Technical Support Specialist
ClickUp
Apr 2025 — Present · San Diego, CA, US
Provide high-quality support via chat and email for a wide range of user inquiries, from basic functionality to complex technical issues.Collaborate with engineering, product, and QA teams to escalate and resolve bugs and technical problems.Maintain deep product knowledge across ClickUp’s features, integrations, and workflows to empower users and drive product adoption.Identify trends in customer feedback to influence internal processes and improve documentation and support resources.

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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