Soraya Thomas
Digital & Omni Channel Performance Lead
- Role
- Digital & Omni Channel Performance Lead at Assurant
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Soraya Thomas
With over 20 years of experience in the insurance industry, I have honed my skills in leveraging multiple customer experience channels to drive engagement, satisfaction, and optimal outcomes. As Lead, I specialize in identifying business needs, developing solutions, and driving successful project implementations. My expertise includes working with cross-functional teams to streamline processes, enhance operational efficiency, and deliver value-driven results. Leading technology enhancement initiatives, integrating advanced tools and systems to optimize business operations and improve overall performance.
Experience
Digital & Omni Channel Performance Lead
Apr 2025 — Present · US
Focusing on driving and optimizing performance across all digital and Omni channel touch points, ensuring a consistent and effective customer experience.
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