Sophy Baikie

WORK HISTORY

ABOUT SOPHY BAIKIE

I began my career at LBG through a financial services apprenticeship, where I developed a strong foundation in customer support and quickly progressed to become a coach in personal and digital banking. My curiosity and drive led me to explore complaints handling and become a complaints manager across personal current accounts, savings, and executive workstreams. Along the way, I also contributed to training, continuous improvement, and communications.My next chapter took me into People & Places, where I focused on helping teams collaborate more effectively and build their skills. I delivered numerous sessions that supported growth and connection across the organisation. I was responsible for telling the data story and supporting our early careers data talent community. I’m passionate about creativity, whether that’s in how we communicate, solve problems, or build inclusive and engaging experiences.I now work in Colleague Readiness, ensuring my colleagues are equipped with what they need to succeed.