Sophonie Petithomme
Credit & Collections Manager - Americas @Panalpina
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WORK HISTORY
Credit & Collections Manager - Americas @Panalpina
Risk Management & New Business Development (Responsible for US, Canada & LATAM):o Provide the Business a blanket Credit Policy Approvals to support new business implementation.o Relationship Manager for Duns and Bradstreet Optimization and reporting.o Help drive 3 year business turn-around from 20M EBIT loss to 40M EBIT Gain.Treasury & NWCo Managed cash optimization projects (Supply Chain Finance, remote deposit, rebate cards, hedging, funding etc.)o Managed NWC optimization strategy (Reduced Aged AR by 35% and Bad Debt by 80%)Projectso Managed the implementation of the all upgrades to ERP Modules for LATAM and NORAM OTC and PTP.o Defined and implemented Credit and Collection Project for Quarterly Business Review optimization.
EDUCATION
University of Minnesota Crookston
Bachelor of Science (BS), Marketing/Marketing Management, General
University of Minnesota Crookston
Bachelor of Applied Science (BASc), Manufacturing Engineering
Art Institute of Fort Lauderdale
Associate of Science (A.S.), Animation, Interactive Technology, Video Graphics and Special Effects
SKILLS
ABOUT SOPHONIE PETITHOMME
Results-driven Credit & Collections Manager with over 15 years of experience overseeing credit risk assessment, accounts receivable, and collections across multi-branch organizations. Proven track record in minimizing financial risk, reducing overdue balances, and improving cash flow through effective credit policy enforcement and cross-functional collaboration. I am skilled in financial analysis, account reconciliation, regulatory compliance, and team leadership. Adept at balancing customer service with risk mitigation, ensuring sustainable business growth while maintaining strong customer relationships.Currently Responsible for Corporate Credit and Collections, including credit approvals, Legal Contract Review, credit limit setting/reviews and coordinating and managing BPO/Service Center team activities. Responsibilities include managing all domestic and international credit and collection operations. Interact daily with Operations, Business Affairs, Global Key Account Managers, Sales support, Finance, Accounting, and Senior Executives all to support business growth. Oversee Dispute Resolution process for all business products and provide cash forecast for treasury and Executive Management. Manage an offshore team of 50 plus direct and indirect reports, supporting complete Order to Cash OTC and Procure to Pay PTP process.Additional Core Competencies• Credit Risk Assessment & Analysis• Accounts Receivable & Collections Management• Financial Statement Review & Reporting• Credit Policy Development & Enforcement• Account Reconciliation & Dispute Resolution• Cash Flow Optimization• Supervisory Leadership & Staff Development• Cross-Functional Collaboration (Sales, Finance, Operations)• Regulatory Compliance (SOX, FDCPA, FCRA)• Microsoft Excel, Word, Gmail | ERP: SAP, Oracle, NetSuite & PeopleSoft• SalesFroce, GetPaidSpecialties:Credit Limit Setting & Review Proficient Dispute Resolution Process Net Working Capitol, Treasury, OTC & PTPLegal Contract and Service Agreement Review Forecasting & Cash Collections ReportingForeign Currency /Risk ManagementEffective communication & customer service skills Dispute Resolution Managing Order to Cash and Procure to Pay processesShared Service Center /BPO Planning & SetupAdvance MS Excel & SAP EnvironmentGoal driven, Strong team building skills, Attention to detail & accuracy, Highly motivated & reliableProject Management and Business Development Logistics, Freight Forwarding & INCO Terms, Freight Audit Co & 3PL Relationship Manager
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