Sophiya Singh

Customer Support Assistant @Lenvi

Cardiff, GB

Serving as a first point of contact on calls for customers enquiries/queries related to their equity loan• Handling specialized services such as Transfer of Equity, Subletting, Remortgaging, House sale and Full or Partial Redemption• Coordinating with solicitors and the mortgage advisors to help them complete their transactions with us.• Reviewing and uploading documents to customer files, as well as requesting any necessary amendments• Performing administrative tasks, such as corresponding with customers and solicitors via email about their queries or submitted documentation, while providing clear instructions to ensure customer satisfaction