Sophie Roy
Senior Product Manager @Microsoft
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WORK HISTORY
Senior Product Manager @Microsoft
Montreal, QC, CA
Led the integration of voice functionalities in Copilot Studio, Microsoft\'s agent and Copilot extension builder, used by 160k+ MAU and addressing 47M+ end-user needs. Successfully added support for omni-channel, multilingual voice interactions, a critical customer need. Onboarded and collaborated effectively with a globally distributed team to release these features.• Coordinated the release of generative answers optimized for voice, involving multiple rounds of prompt engineering and evaluation across 26 languages. Tailored the voice modality with short-named citations for a better end-user experience. Championed the Responsible AI Deployment Safety Board review process for this generative AI (LLM) feature, ensuring rigorous compliance with Responsible AI safety standards.• Managed feature and bug tracking in Azure DevOps, effectively using Loop for requirements and task tracking. Delivered quality features end-to-end, showcasing exceptional product management by orchestrating effective cross-team bug bashes and integrating platforms such as Dynamics 365 Customer Service for IVR customer experiences.• Successfully coordinated a BIC All Hands in-person viewing party at the Montreal office, bringing together over 50 colleagues and organizing a shared lunch. This initiative fostered team cohesion and enhanced workplace culture, demonstrating strong organizational and leadership skills.
EDUCATION
Polytechnique Montréal
Master of Engineering (M.Eng.), Industrial Engineering - Technology and Innovation Management
McGill University
Bachelor of Engineering (B.Eng.), Mechanical Engineering
École Internationale de Montréal
High School Diploma and International Baccalaureate (IB) Diploma
Dawson College
D.E.C., First Choice Pure and Applied Sciences
SKILLS
ABOUT SOPHIE ROY
As a Technical Product Manager with over 5 years of experience, I specialize in delivering cutting-edge Conversational AI platforms. At Microsoft Copilot Studio, I lead the integration of IVR and speech functionalities, customizing AI experiences for multilingual, voice-enabled agents. Previously, I was instrumental in launching the omni-channel platform Nuance Mix, managing the conversation-building tool Dialog. My background also includes consulting in banking technology services.I am passionate about enhancing user experiences and understanding customer needs to drive business growth. My expertise lies in leveraging AI to solve real-world problems, with a strong commitment to Responsible AI. Known for my attention to detail, unwavering focus on quality, and sharp analytical thinking, I thrive on challenges and continuously adapt to evolving AI technologies.Let\'s connect to share insights on Conversational AI and banking technology innovations!
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