Sophie L.
Director of Retail Operations @B&Q
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WORK HISTORY
Director of Retail Operations @B&Q
Leads Central Retail Operations for B&Q and Tradepoint (£4bn. business with 320 UK stores) and the central support team of 70 colleagues.Began with an immersive 3 months ‘Back to the Shopfloor’ as a B&Q colleague and a Duty/Store/Regional manager to fully understand all B&Q operations.
EDUCATION
Decoded - Data Management
Data fellowship Decoded academy , Data management in retail
University of Surrey
Retail Management BSc, Retail
Harvard Business School
Havard Business School, Entrepreneurship/Entrepreneurial Studies
OSS Retail
City of Guilds - Academy Director & Delegate, Retail Management
SKILLS
ABOUT SOPHIE L.
I am a dynamic leader with over 19 years of experience across Store Leadership, Retail Operations, Customer Experience, Ecommerce, and Business Transformation. Known for inspiring and growth-focused leadership, I empower large teams to achieve great results and build high performing cultures.I am passionate about making a positive impact. I enjoy unlocking transformation in people, process and businesses, to build for future growth. I\'m a driven, influential leader with an agile ‘can-do’ approach and passionate commitment to resolving underlying business issues whilst evolving the future strategic vision. I lead business change with courage and conviction.Resilient and quick to show impact, I have a strong growth mindset that encourages continuous improvement. My leadership and team working style is inclusive, collaborative and creates autonomy with clear accountability along with genuine professional development support. I successfully inspire and motivate diverse teams.Outside of the day job, I am a qualified and experienced, life and business coach for multiple business professionals. I have worked with London College of Fashion, The Fashion Retail Academy, as well as charities where I have held Non-Executive board positions.Additionally, I co-founded and host a personal growth podcast,\'Little Podcast, Big Conversations\', which aims to inspire and empower people to live with purpose and intent.
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