Sophie Hossein
Strategic Communications | Executive Storytelling | AI for Good | Non-Profit Founder | Social Impact
- Role
- Senior Manager, Executive Communications at ServiceNow
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sophie Hossein
Hi, I’m Sophie! I build category-defining narratives that drive brand engagement, cultural change, and executive influence. With 9+ years of global experience leading high-impact communications, AI-driven content strategies, and multi-channel campaigns, I specialize in turning complex ideas into compelling stories that fuel business growth and brand loyalty.In my current role, I orchestrate Medallia’s global communications strategy, leading product, corporate, and executive communications while shaping the social and brand narrative that drive engagement and reflect organizational values. Previously, as Medallia’s Global DEI Communications & Brand Lead, I built an integrated DEI brand strategy, spearheaded initiatives that strengthened belonging and boosted employee engagement, and led campaigns that positioned Medallia as an industry leader in social impact and inclusion.Beyond corporate storytelling, I co-founded the Afghan-American Conference, the largest Afghan community organization, transforming a grassroots initiative into a global movement with 4,200+ members, 25+ partnerships, and two global summits—a testament to my ability to build and scale impact-driven organizations. It has now become a 501(c)(3) community organization that is an engine of innovation and growth within the Afghan community worldwide.I thrive at the intersection of technology, storytelling, innovation, and inclusion—partnering with fast-growing brands to shape industry-leading narratives, scale brand reputation, and drive real-world impact. My work reflects a passion for building programs and shaping narratives that challenge the status quo and create meaningful impact.Core strengths: Global brand storytelling | AI-driven content strategy | Employee engagement | Social media & executive engagement | DEI & inclusive brand strategy | Change management communications | Growth marketing | Crisis & reputation management | Internal & external communications | Thought leadership
Experience
Senior Manager, Executive Communications
May 2025 — Present · Santa Clara, CA, US
Lead integrated communications for ServiceNow\'s Chief Workforce Innovation Officer.
Education
Southern California University of Health Sciences
Postbaccalaureate
2017 — 2018
University of California, Riverside
Bachelor of Science, Sociology with a concentration in Health, Medicine, and Science
University of Oxford
Fellowship
2011 — 2012
Skills
- Research
- Microsoft Word
- Leadership Development
- Human Resources
- Time Management
- Event Planning
- Volunteering
- Communication
- Medicine
- Strategic Planning
- Powerpoint
- Microsoft Excel
- Leadership
- Community Outreach
- Medical Terminology
- Project Management
- Teamwork
- Cpr Certified
- Customer Service
- Nonprofit Organizations
- Social Media
- Training
- Public Speaking
- Microsoft Office
- Healthcare
- Clinical Research
- Data Entry
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