Sophie Gryfakis
Senior Manager, Customer Success @Americaneagle.com
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WORK HISTORY
Senior Manager, Customer Success @Americaneagle.com
Lead a team of Account Managers by setting strategic goals, providing mentorship, and aligning team objectives with organizational priorities to drive departmental success. Oversee a portfolio of 800+ clients, maintaining high levels of satisfaction through proactive support and a focus on long-term value.Manage client escalations with clarity, accountability, and a resolution-first mindset, balancing business needs with client priorities. Regularly analyze and identify opportunities for client growth, contributing to improved satisfaction and retention. Advocate for scaling customer success with AI tools. Drive revenue through high-impact initiatives, including security audits, performance optimization, and infrastructure upgrades. Launched a proactive engagement program that reactivated underutilized accounts and unlocked new opportunities in UX, digital marketing, and hosting. Additionally, contributed to the creation and adoption of standardized processes and engagement models across internal teams. Recognized for improving team operations, enhancing efficiency, and consistently delivering client-first service.
EDUCATION
Northern Illinois University
MBA, Emphasis in Information Systems
Northern Illinois University
BS, Operations Management and Information Systems
SKILLS
ABOUT SOPHIE GRYFAKIS
Driven professional with time spent in business operations management, information technology, and education. Skilled at working with cross-functional teams, demonstrating exceptional communication skills, and a strong commitment to providing the best in professional customer service.
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