Sophie Walker
Senior Ux Researcher (Contract) @UK Research and Innovation
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WORK HISTORY
Senior Ux Researcher (Contract) @UK Research and Innovation
London, GB
Led mixed-methods research for the redesign of the Gateway to Research platform (website, CSV and API) from Discovery to Beta. Identified AI assistants as an emerging non-human user group and am developing a framework to classify non-human traffic. The work informed redesign priorities by combining usability testing, behavioral analytics and accessibility profiling.
EDUCATION
Falmouth University
BA Hons 3D Design, First, Product Design
Kingston University
Kingston Art Foundation, Art and Design
SKILLS
ABOUT SOPHIE WALKER
Lead UX Researcher and Service Designer with 13+ years’ experience across health, fintech and public sector products, specializing in AI evaluation, prototyping, product validation and mixed-methods research. I help teams reduce risk, validate product decisions and design safer services. Recent work includes UKRI’s Gateway to Research, where I led mixed-methods research and am developing a classification framework for non-human (AI driven) traffic. I’m especially interested in lead/senior UX research, service design and product design roles focused on complex, regulated or AI-enabled services.
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