Sophie Zinn
Customer Success Manager @Go Vocal
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WORK HISTORY
Customer Success Manager @Go Vocal
Denver, CO, US
Own end-to-end implementation and client relations for all North American clients, expertly managing complex onboarding projects and timelines while coordinating internal resources and government decision-makers across 48 partner organizations-Oversee all post-sales client engagement, including monthly community sessions to drive product adoption, on-site implementation workshops with key clients, and pitching onboarding services during sales evaluations to increase close rates by 25%-Conduct deep-dive discovery sessions to understand current workflow, pain points, and obstacles to full rollout, utilizing this feedback to configure tailored platform solutions and position product value for rapid adoption-Developed and standardized implementation policies and best practices, successfully scaling the onboarding process, resulting in a 50% reduction in average implementation time-Advised and hired new Customer Support Rep for North America to streamline communications with Product and Commercial teams. This allowed me to develop educational training programs, drive customer product adoption and serve as a key channel for gathering and relaying customer feedback for new feature prioritization.
EDUCATION
Elon University
Bachelor of Arts - BA, International and Global Studies and Political Science (Summa Cum Laude)
The University of Sheffield
Master of Arts - MA, International Relations
ABOUT SOPHIE ZINN
With my experience in digital engagement and democratic participation, I joined the Go Vocal team to lead our North American clients through successful community engagement initiatives. By helping clients build a custom engagement platform, I provide best practices in participation, detailed analyses of long-term community projects, and insight into our global community of participation experts.My background in Political Science and Religious Studies has put human understanding at the forefront of my work. I highly value working with people to understand individual and collective needs, leading with empathy, and celebrating authenticity. Outside of work, you\'ll find me in the yoga studio, advocating for others, exploring a new city, or jamming at a concert. Health, nature, and celebrating the people I love are my backbone.
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