Sophie Bartley

Sales & Marketing Systems Manager @Potters Resorts

Responsible for the implementation and adoption of various software systems, external services and web development projects.Key projects- Managing the implementation, launch and adoption of a new property management system (Oracle Hospitality Opera Cloud) across the resort, including the Sales, Marketing, Finance, Reception, Housekeeping and Maintenance departments- Managing the implementation and launch of a new IBE and CRO (P3) fully integrated with Opera Cloud, including overseeing the specification, design and acceptance testing of both booking engines- Overseeing the implementation of a new employee management system (Deputy) into the Sales & Marketing departmentsKey responsibilities- Scoping and overseeing implementation, launch and adoption of various software systems and web development projects- Liaising with key stakeholders to manage and prioritise development projects - Managing stakeholder expectations- Working closely and maintaining relationships with SaaS providers- Refining and documenting various Sales processes- Providing training to relevant team members - Ongoing system support to the Sales & Marketing teamsKey attributes- Project management- Thorough knowledge and understanding of various software systems and web services (including Oracle\'s Opera Cloud, P3, PCI-Pal, For-Sight, Deputy, Firebase, Shopify, ActiveCampaign and various payment providers)- Knowledge and understanding of technical processes- Effective communication between external and internal stakeholders- A proactive commitment to developing the necessary skills and/or knowledge to support the business needs