Sophie M.
Community & Education Manager @Phantombuster
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WORK HISTORY
Community & Education Manager @Phantombuster
Montpellier, FR
Produces product tutorial videos with a data driven approach, leveraging Zendesk ticket data to prioritise topics- Ensures educational resources are up to date following new product releases or changes- Tutorial page - Help Centre - Userpilot - Academy…- Works with PMM to drive product adoption at scale, focusing on the “how to” use features.*- Contributes to designing and hosting webinars- Trains & educates Customer Care team on how to use new features- Contributes to moderating Slack Community & answering questions
EDUCATION
Aix-Marseille Université
Diplôme Universitaire
Université Paul Valéry - Montpellier 3
Master 2 (M2)
Aix-Marseille Université
Master 2 (M2)
Aix-Marseille Université
Licence LLCE Anglais
ABOUT SOPHIE M.
7 years of experience as an English teacher, I decided to change careers making use of my teaching, language and organisational skills. Now working as a Senior Learning Consultant for Slack, enjoying and exploring the tech world on a daily basis.
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