Sophie Laane
Customer Success Manager | Helping Businesses Solve Complex Challenges
- Role
- Customer Success Manager at Suiteop
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sophie Laane
Recently completed an MBA exchange at the Stephen M. Ross School of Business, University of Michigan and graduated with an MSc in Strategic Management at the Rotterdam School of Management, Erasmus University. With consulting experience across industries like SaaS tech, Medtech and Commercial Real Estate, I have a wide range of knowledge and experience centered on creating and capturing value, beit through customer service, working directly with the management team and identifying expansion prospects in hospitality real estate. My varied experience mirrors my vested interest in problem-solving, whether it\'s through consulting or through driving value myself by connecting directly with customers.
Experience
Customer Success Manager
Jan 2026 — Present · New York, NY, US
Manage the end-to-end implementation process for new customer contracts, ensuring a smooth onboarding experience. • Collaborate with product and engineering teams to gather customer feedback, influencing product improvements. • Develop scalable onboarding processes, creating documentation and training materials for consistent customer experiences. • Proactively monitor customer health, identifying and resolving potential roadblocks to ensure timely implementation.
Education
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration - MBA, International Business
Rotterdam School of Management, Erasmus University
Master of Science - MSc, Strategic Management
Hotelschool The Hague
Bachelor's degree, Business Administration H.M.
2016 — 2020
Rotterdam School of Management, Erasmus University
International Business Administration , Business Administration and Management, General
2021 — 2023
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