Sophie Humphrey

Product Specialist @Rally

The Research Ops Platform - Talk to your users at scale.As a blend of support and product, I own and manage customer support with a *lot* of heart to help our incredible customers surpass their highest research potential, including logging and advocating for customer needs and feedback, investigating and reporting issues, managing and expanding our robust Help Center, bug bashing and pressure testing new features, building out detailed support articles and guides that make it easy to become a Rally expert and conduct high-quality user research quickly and easily like a pro, regardless of role or experience.