Sophie Dumville
Membership Manager @Twins Trust
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WORK HISTORY
Membership Manager @Twins Trust
SKILLS
ABOUT SOPHIE DUMVILLE
I’m an experienced membership and operations professional who specialises in using data and process improvement to enhance efficiency, engagement, and customer satisfaction.Key strengths include:• Data analysis and evidence-based decision-making• Process mapping and workflow improvement• Enhancing customer service and user journeys• Using digital tools and CRM systems to support better processes and insightI’m passionate about helping organisations work smarter, using data to drive decisions, simplify operations, and deliver better experiences for members and stakeholders.
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