Sophie Cooper

Salesperson @Vodafone

Canterbury, GB

I approach my role like managing my own business - focusing on how I make my commission, building trust with customers, and making sure I deliver a great experience that brings people back.• I\'m adept at identifying and overcoming objections, ensuring successful outcomes for both the customer and the business.• I Ensure full compliance with FCA policies on every sale by staying up to date with regulations.• I Consistently exceed sales targets, including GP volume and kpis such as new contracts, business agreements, upgrades, and home broadband• Recognised for receiving the top mystery shop scores consistently• Recognised for exceptional service with positive Trustpilot reviews and letters written from clients.• UPSKILL - Supporting recruitment efforts by conducting phone interviews with candidates, contributing to franchise growth.• Billing over 70k, being the most consistent top performer in the business. Jan 2025-current• l assist with the training and development of new team members, ensuring they understand processes and making sure they feel supported and confident in their role.• Helping management with contract compliance checks, stock count, delivery\'s and returns, team observations and health and safety checks.