Sophie Conti
Member of the Board of Advisors @Bia
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WORK HISTORY
Member of the Board of Advisors @Bia
Bia\'s mission is to reinvent the power grid by enabling sophisticated integration between clean energy and clean transport. We believe that a resilient and clean grid is the future, and our brilliant team is designing the software solutions to make this future viable today.
EDUCATION
Université Paris Dauphine - PSL
Master, Applied Economics. Minor in Innovation and Sociology
IMT Atlantique
PhD Candidate
ABOUT SOPHIE CONTI
I\'m the founder of Customer Service Lab (CS Lab), and I\'ve spent my career working with growth stage companies to develop CS/CX strategy, optimize their tech stack, structure and grow their teams, and manage their vendor ecosystems. I’ve worked with some of the most innovative companies like Etsy, Mailchimp, Credit Karma, Canary, Tile, Molekule, Moo, Automattic, Reddit, Dutchie, SeatGeek, and more. Before founding CS Lab, I built and managed CS teams for Leap Motion, eluxury (acquired by LVMH), Ofoto (acquired by Kodak Gallery), and Hermès of Paris. I’m also passionate about bringing the support industry together. In 2014 I launched a workshop series for CS executives to create a community for exchange, brainstorming, and real
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