Sophie Concha

Head of Customer Success @Cogx

London, GB

CogX is building the world’s biggest platform for leadership, creativity and innovation. A social media platform and festival for global change makers, I joined CogX to work with a community of the most inclusive and forward-thinking leaders, CEOs, tech entrepreneurs, scientists, policy makers, artists, and activists in the world. Key Responsibilities- Recruited and currently leads a team of two Customer Success Executives- Builds, owns, operates and refines the end-to-end Customer Success Process - Built a Customer Success platform on Stacker to increase adoption and expansion, improve efficiency, automate and personalise engagement, create partner-centric collaboration, access customer data and increase our impact- Built an affiliate partnership programme consisting of 12 core categories. Currently have 120+ affiliate partners all delivering on a range of commitments - Professional development of team membersKey Successes- The 2022 Festival took place 6 weeks after I joined CogX and with no other Customer Success support, the 2022 Festival was delivered with 79% of partners interested in sponsoring the 2023 Festival- 92% of partners were satisfied with their experience during the 2022 Festival- 120+ Affiliate Partners and 10+ Sponsors fully onboarded for 2023 Festival using the partner portal I createdDuring my time at CogX, I have worked with a range of partners across a number of industries including PwC, QuantumBlack, Shell, BT, CapGemini, Stability AI, NarLabs, Bayes Business School, BCS, ACCA, Rolls Royce, Tech London Advocates, Global Quantum Intelligence, techUK, Big Innovation Centre, Peter Jones Foundation, BPI, Lakestar, Hoxton Ventures, Scale Space, Scaleup Institute and many more.

University of Bristol

Bachelor of Science (BSc), Economics