Sophie Brewer
IT & Business Change Project Manager @Canada Life
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WORK HISTORY
IT & Business Change Project Manager @Canada Life
As a dynamic and results-driven Project Manager, I lead cross-functional teams to deliver impactful IT and business transformation projects that drive customer-centric innovation. My current focus is on the Customer Modernisation program, where I oversee the end-to-end project lifecycle, ensuring alignment with business objectives and delivering measurable value.Key responsibilities include:• Stakeholder Engagement: Collaborating with senior leaders, technical teams, and external vendors to align project goals with strategic business priorities.• Agile & Waterfall Delivery: Leveraging hybrid methodologies to ensure projects remain adaptable while delivering on time, within scope, and budget.• Process Optimisation: Identifying inefficiencies and driving process improvements to enhance customer experiences and operational excellence.• Change Management: Ensuring seamless adoption of new systems and processes through structured change management frameworks and effective communication strategies.• Risk Mitigation & Problem Solving: Proactively identifying risks, managing dependencies, and resolving challenges to maintain project momentum.Highlights of my role:• Driving digital transformation initiatives that enhance customer engagement and improve operational efficiency.• Championing collaboration between IT and business functions to ensure innovative, customer-focused solutions.• Monitoring KPIs and project metrics to track progress and ensure sustained success.With a passion for delivering impactful business change and fostering customer-centric outcomes, I am dedicated to building agile, scalable solutions that future-proof organisational growth.
EDUCATION
The Chartered Institute for Securities & Investment (The CISI)
Introduction to Securities and Investments
Alison
Agile Project Management
SKILLS
ABOUT SOPHIE BREWER
With 18+ years’ experience across operations, testing, sales and project delivery, I deliver high-impact transformation across wealth, annuities and digital product lines. My work spans onboarding, AML, automation, outsourcing, digital documents and customer journey improvement.I partner with business and IT stakeholders, vendors and outsourced service providers to deliver scalable, compliant solutions that improve both customer experience and operational performance. Governance is a core part of my remit - from RAID management and PIDs to SteerCo reporting and risk oversight.As a hands-on leader, I manage cross-functional teams of BAs, architects, engineers and delivery specialists, working closely with product owners and business sponsors to shape strategic outcomes and build strong business cases.Key achievements:• Cut onboarding time from 60+ days to 25 days through E-signatures and automated AML checks• Deployed AI for annuity quote processing, eliminating manual entry and accelerating onboarding• Delivered online quarterly valuations, reducing postal costs and improving ESG impact• Automated mortality checks from a 2-week manual process to a 2-day monthly cycle, cutting overpayments• Managed outsourcing to optimise target operating modelsI’m passionate about simplifying complexity, improving operational performance and delivering measurable results. I thrive in fast-moving environments, build strong relationships and take ownership from strategy to delivery.Open to: Contract Project Manager roles Financial Services Hybrid or Remote (London/Surrey)
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