Sophia Licitra
Executive Leader - Service and Engagement @Target
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WORK HISTORY
Executive Leader - Service and Engagement @Target
Westminster, CA, US
Lead a team of 30 Guest Advocates and Front-End Leaders across checkout, guest services, order pickup, and drive-up to deliver exceptional guest experiences- Recruit, train, and develop hourly team members and leads through onboarding, performance management, and development planning. Reduced front-end turnover from 29% to 72% retention by proactively addressing performance concerns and fostering team engagement- Drive key service metrics, including wait time, digital adoption, and satisfaction by coaching in-the-moment and analyzing guest feedback.
EDUCATION
Chapman University
Bachelor of Business Administration - BBA
ABOUT SOPHIA LICITRA
Driven leader with a passion for building and growing high-performing teams. Experienced…
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