Sophia L.

About Sophia L.

I am passionate about building great products and delightful customer experiences. I am a tech enthusiast with diverse experiences in enterprise software, product development, and global operations. As a Principal Product Manager for technical products, I make trade-off decisions that balance the intersection of customer experience, engineering constraints, and business objectives to ensure we deliver an iterable and customer-obsessed solution in a timely manner. I have a successful track record developing strategies, delivering results, managing global cross-functional teams, and establishing trusted relationships with Fortune 500 customers to help them grow and scale.

Experience

1. Principal Product Manager - Technical Products, Aws Identity

   Amazon Web Services (AWS)

   Mar 2022 — Present

   I build cross-AWS service features focused on simplifying permission management for our customers. Our team in AWS Identity & Access Management (IAM) focuses on using large scale data analysis techniques to enable customers to set the right access controls confidently across their AWS environments.

Education

• University of California, Berkeley

  B.S., Industrial Engineering and Operations Research

• UCLA Anderson School of Management

  Master of Business Administration (M.B.A.), Dean's List, Easton Technology Fellow, President - Anderson Tech Business Association

Skills

• Analytic Problem Solving
• Visual Basic
• Integration
• Requirements Analysis
• Product Management
• Strategic Planning
• Management
• Project Management
• Program Management
• Customer Service Operations
• Management Consulting
• Process Improvement
• Customer Service
• Vendor Management
• Crm
• Outsourcing
• Strategic Data Analysis
• Sql
• Strategy
• Sales Pipeline Management
• Consulting
• Project Delivery
• Cross-Functional Team Leadership
• Business Process Improvement
• Salesforce.com
• Portfolio Management
• Business Strategy