Sophia Kim
Senior Manager, User Experience at Marriott International
- Role
- Senior Manager, User Experience (Homepage) at Marriott International
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Sophia Kim
Hi, I’m Sophia! I’m a Senior UX Manager at Marriott International, specializing in…
Experience
Senior Manager, User Experience (Homepage)
Sep 2024 — Present
Research, innovate, and design the user experience of the Marriott International homepage to provide a seamless digital experience and increase conversion rate optimization.Partner closely and collaborate with designers, developers, and cross-functional stakeholders to drive digital performance, enable Marriott’s strategic imperatives, and enable owner profitability and success within a SAFe Agile framework.Communicate design strategies, concepts, specs, and interactive prototypes to stakeholders and development teams to align vision and execution.Facilitate and resolve defect resolution discussions, ensuring high-quality implementation through detailed development reviews.Maintain Jira stories by providing detailed UX acceptance criteria, specifications, supportive resources, and design reviews to ensure smooth development implementation.Champion accessibility by integrating comprehensive 508-compliant research and best practices throughout the design process.Support A/B testing via effective qualitative and quantitative analysis to validate and refine solutions.
Education
Ringling College of Art and Design
Minor, Visual Development
2018 — 2020
Ringling College of Art and Design
Bachelors of Arts, Illustration
2016 — 2020
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