Sophia Cantrell
Salesforce Certified Administrator/Business Analyst | Lifelong Learner
- Role
- Sales Operations Analyst at Healogics, LLC.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Sophia Cantrell
Certified Salesforce Administrator, Business Analyst and Salesforce Consultant with a passion for helping companies meet their mission by driving client-specific implementation and ongoing system improvements on the Salesforce platform. Outstanding analytical and problem-solving skills. Hardworking, self-motivated, detail oriented, with excellent multi-tasking and project coordination/management skills. Experience in Scrum/Agile Methodology and Agile environments.Technical Expertise: Salesforce Lightning Experience, Salesforce Classic, Salesforce Maps, NPSP, JIRA, Dataloader.io, GSuite, Tableau, SQL, Workbench, Atlassian Confluence, MS Office, User Setup, Data Validation, Salesforce Customization and Configuration.
Experience
Sales Operations Analyst
Aug 2023 — Present · FL, US
Sales Operations Analyst on the Client Solutions team supporting the VP of Client Solutions Integration and Sales department consisting of Account Executives, Vice Presidents and Senior Vice Presidents. Responsible for sales support and sales operations functions including maintaining Salesforce, providing sales analytics and customer deliverables, supporting and driving overall process improvement and sales efficiency. • Design and improve sales tools, resources and templates that effectively communicate the firm’s value proposition to clients.• Provide effective and efficient solutions to complex, cross-functional business problems with established and applicable business theory, analytical tools and creativity.• Act as a liaison between Client Solutions and other departments to streamline processes and improve efficiency.• Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.• Apply quantitative analysis and data visualization to tell the story behind the numbers.• Assist with reporting and calculating of compensation plans for the sales teams.• Maintain the Development team’s instance of Salesforce.com, modifying fields, objects, reporting, security, automation, and maintaining users.• Guide and train the Development team on Salesforce.com, ensures accuracy of CRM entry by Development and enforces Salesforce best practices across the team.• Coordinate with other departments (legal, finance, implementations) to ensure consistency of data between Salesforce.com and other tools.• Work with the sales team to qualify incoming request for proposals (RFP).• Develop proposal, bids, or other documents describing organizational products and services in response to requests from prospective clients.• Collaborate with members of the sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely.
Education
Austin Community College
Business Administration
PepUp Tech
Salesforce System Administrator Course
Austin Community College
Salesforce Administrator Certification Training
Trailhead by Salesforce
Salesforce Certified Administrator and Salesforce Certified Business Analyst
International Business College
CAP, Certified Administrative Professional
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