Sophia Dragos-Monds
Workforce Management - Subject Matter Expert
- Role
- Apl Sub Matter Expert i at Farmers Insurance
- Location
- Medford, OR, US
- LinkedIn followers
- 500 followers
About Sophia Dragos-Monds
Highly motivated and detail-oriented professional with extensive experience in workforce analysis, customer service, and project management. Proven track record in optimizing operational efficiency and delivering customer-focused solutions. Recognized for leadership, critical thinking, and effective communication in dynamic environments.
Experience
Apl Sub Matter Expert i
Apr 2026 — Present · OR, US
Drive the design, functionality, and optimization of business applications to support core customer processes. Review and validate system designs and technical specifications to ensure alignment with business requirements. Perform quality checks on deliverables, support implementation activities, troubleshoot user and system issues, and provide targeted training to ensure smooth adoption and long‑term success.
Education
Sweetwater Community School
High School Diploma, General Studies
2013 — 2015
Grand Canyon University
Finance and Economics, Accounting and Business/Management
2015 — 2019
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